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Everything you need to write a fair review.

From your first connection to a sealed, delivered review. Set up PerfCopilot, connect your tools, and generate your first cited draft.

Connect Gong

Customer-facing calls with transcripts + (consent gated) audio ingest for Whisper transcription.

Prerequisites

  • Gong account admin (required to generate API keys)
  • A PerfCopilot admin account (the Connect button is only visible to admins)
  • Consent gate: consent_to_audio_ingest MUST be enabled if you want PerfCopilot to download + transcribe audio for calls without inline transcripts

1. Generate credentials in Gong

  1. Sign in to https://app.gong.io.
  2. Open Company Settings → API.

📖 Official guide: Receive access to the API: Gong's own documentation for creating this credential.

  1. Click Generate.
  2. Gong issues an Access Key and Access Key Secret pair. These are combined into the single Access Token that PerfCopilot stores. Copy the token value.

Copy these values; you'll paste them in the next step:

  • Access Token

2. Paste into PerfCopilot

  1. Open Integrations on your PerfCopilot admin.

  2. Find the Gong card and click Connect (or Manage if already configured).

  3. Paste each value into the matching field:

    Field in PerfCopilotValue from step 1
    Access Token<your value>

  4. Enable the Allow audio ingestion consent toggle if you want PerfCopilot to download and transcribe audio for calls without inline transcripts.

  5. Click Save.

The Gong credential drawer in PerfCopilot: paste your values, then click Save.
The Gong credential drawer in PerfCopilot: paste your values, then click Save.

3. Verify

Click Test in the drawer. Expected:

✅ Authenticated as your.name@company.com

If you see a red error, jump to Common errors.

Common errors

MessageWhat it usually meansFix
HTTP 401: invalid api keysAccess key and secret were swapped.Re-open the Gong API page and re-copy each value into the matching field.
HTTP 403: scope missingThe API user doesn't have the right access in Gong.Ask a Gong admin to grant API access to your user in Gong settings, then re-test.
HTTP 401: <body excerpt>Credentials rejected.Re-check that you copied the full token, no leading/trailing whitespace.

What signals we pull

  • phone_quality: transcript scores per call

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